Booking process
At Mi’Joi’s Cleaning Services, we believe in clear communication and a seamless experience from your first inquiry to a spotless finish. Here you'll find everything you need to know about booking, managing, and preparing for your cleaning service with us, ensuring a transparent and stress-free process.
Important policies
We've compiled answers to common questions about our booking process, cancellations, and how to prepare for our visit. Our aim is to make every step transparent and easy for you, reflecting our commitment to excellent service and client satisfaction.
How do I book a cleaning service or what happens after I request a quote?
Booking with Mi’Joi’s Cleaning Services is designed to be simple and personalized. After you submit a request for a quote, I will review your details and follow up promptly. This allows me to confirm the scope of work, provide accurate pricing, and check availability. Once everything is confirmed, your appointment is scheduled. You'll receive clear communication about what to expect before, during, and after the cleaning, ensuring a stress-free and transparent process from start to finish.
What if I need to reschedule or cancel my cleaning service?
If you need to reschedule or cancel your cleaning service, we kindly ask for at least 24 hours’ notice. This courtesy allows us to adjust our schedule and offer the time slot to another client. Cancellations or reschedules made with less than 24 hours’ notice may be subject to a cancellation fee. Any applicable fees will always be communicated clearly and respectfully. Our goal is to be fair and flexible while maintaining reliable scheduling for all our valued clients.
How should I prepare my home or office for your arrival?
To ensure your cleaning service is as smooth and effective as possible, we encourage clients to do a light tidy of personal items, clutter, or valuables before our arrival. This allows us to focus fully on detailed cleaning rather than organizing belongings. Please also ensure clear access to the space and secure any pets for their safety and ours. If you have specific areas of concern or special requests, sharing those details ahead of time is always helpful. Our goal is to make the process easy, comfortable, and efficient for every client.
How do payments work for your services?
Payment for Mi’Joi’s Cleaning Services is typically due upon completion of the cleaning, unless alternative arrangements have been discussed in advance. This approach ensures transparency and allows you to feel confident that services have been completed to your satisfaction. We accept cash and approved electronic payment methods for your convenience. Payment details, including options, are always communicated clearly ahead of time, and we welcome any questions you may have about pricing or payment. We aim to keep the payment process simple, flexible, and stress-free for every client.
Ready for a spotless space?
Now that you're familiar with our simple and transparent booking policies, it's time to experience the Mi'Joi's Cleaning Services difference. Let us bring a touch of luxury and meticulous care to your home or office.